(a) Any person believing that a carrier has violated any provision of this part may seek assistance or file an informal complaint at the Department of Transportation no later than 6 months after the date of the incident by either:
(1) Going to the web site of the Department's Aviation Consumer Protection Division at http://airconsumer.ost.dot.gov and selecting ``Air Travel Problems and Complaints,'' or
(2) Writing to Department of Transportation, Aviation Consumer Protection Division (C-75), 1200 New Jersey Avenue, SE., Washington, DC 20590.
(b) Any person believing that a carrier has violated any provision of this part may also file a formal complaint under the applicable procedures of 14 CFR part 302.
(c) You must file a formal complaint under this part within six months of the incident on which the complaint is based in order to ensure that the Department of Transportation will investigate the matter. Sec. Appendix A to Part 382--Report of Disability-Related Complaint Data[GRAPHIC] [TIFF OMITTED] TR13MY08.000 [GRAPHIC] [TIFF OMITTED] TR13MY08.001
Sec. Appendix B to Part 382--Cross-Reference Table
The Department is providing the following table to assist users familiar with the current Part 382 in finding material in the new, renumbered Part 382.
Section Numbers: Old and New Rules------------------------------------------------------------------------
New section
Old section (382.x) (382.x) Subject------------------------------------------------------------------------General provisions:
1......................... 1................ Purpose.
3......................... 7................ Applicability.
5......................... 3................ Definitions.
7......................... 11, 13........... Non-discrimination
generally.
9......................... 15............... Contractors.Aircraft accessibility:
21(a)(1).................. 61............... Movable armrests.
21(a)(2).................. 67............... Stowage space in
cabin for passenger
wheelchair.
21(a)(3).................. 63............... Accessible
lavatories.
21(a)(4).................. 65............... Carrier-supplied on-
board wheelchair.
21(e) and (f)............. 71............... Aircraft
accessibility:
miscellaneous.Airport accessibility:
23........................ 51............... General.
(New)..................... 53............... Vision/hearing
impairments.Services and information:
31........................ 19............... Refusal of
transportation.
31(c)..................... 17............... Number limits.
33........................ 25, 27........... Advance notice
requirements.
35........................ 29............... Safety assistants
(formerly
``attendants'').
37........................ 87(a)............ Seat assignments.
38........................ 81 through 87.... Seating
accommodations.
39(a)..................... 91 through 105... Enplaning, deplaning
and connecting
assistance.
39(b)..................... 111 through 119.. Assistance in cabin.
40 and 40a................ 95, 99........... Mechanical lifts.
41........................ 121 through 133.. Stowage of assistive
devices, POCs and
other respiratory
assistive devices.
43(a)..................... 129(b)........... Timely return of
assistive devices.
43(b)..................... 131.............. Liability limits.
43(c)..................... 35............... Liability waivers.
45(a)..................... 41............... Access to information
(general).
45(b)..................... 115.............. Individual safety
briefings.
45(c)..................... 119.............. Access to information
in airport and
aircraft.
45(d)..................... 45............... Availability of copy
of rule.
47(a)..................... 43............... TTY's and
reservations
systems.
47(b)..................... 69............... Accessibility of
videos on aircraft.
49........................ 55............... Security screening.
51........................ 21............... Communicable
diseases.
53........................ 23............... Medical certificates.
55(a)..................... 117.............. Service animals.
55(b)..................... 33............... Sitting on blankets.
55(c)..................... 33............... Restricting movement.
55........................ 31............... Charges for
accommodations.Administrative provisions:
61........................ 141, 143......... Training.
63(c) and (d)............. 145.............. Manuals; directed
changes.
65(a)..................... 151, 153......... Complaints Resolution
Officials.
65(b)..................... 155, 157......... Written complaints to
carriers.
65(c) and (d)............. 159.............. Complaints to DOT.------------------------------------------------------------------------ [Doc. OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11472, Mar. 18, 2009]